Assigment 2

Question 1 answer:

Acording to the demo, all of sales department and warehouse department need to
use the order-to-delivery process.

Question 2 answer:

The Steps of Order-to-Delivery process are as follows:

for Sales deptment:

Firstly, sales staff receive order from their customer
and then sale staff use sap system to follow and check the inventory for client.
After confirm the stock, sale department will send it to Warehouse department.
Secondly, warehouse manager received purchase order form sales, clearly drop down
the details imformation such as item nos, customer ship address. Also use a pick & pack
manager within system for further checking. Warehouse manager will send the imformation
to the shipping staff. They will updated the detail date for ship and sales department can check it
easily and e-mail to customer and confirm the stock they received.

Question 3

I disagree a small business to use the ERP

Firstly, to install the system, it need to spend a large of money. Small business could not cover the buddget by their business finally. Secondly, it is easy to make mistake when shipping staff take a wrong type update to sale department. Small business would not employer more than two or three employee to make a double checking after they confirm the imformation. Finally, sales department need to tranferr the imformation to warehouse department and eventually send it to shipping staff. It is too difficult to handle by a small business. Small business will skip the second step and directly from sale department send the details to shipping department. The staff needs to manage the warehouse stock progress. It will increase opportunity of mistake.